Legal · conneclink.com
Privacy Policy
This policy explains how Tianlun (conneclink.com) collects, uses, and protects your personal information when you interact with our website and services.
Tianlun operates the website conneclink.com ("we," "us," or "our"). We are a B2B industrial connectivity manufacturer and supply chain integrator headquartered in Suzhou/Wuxi, China, serving customers in North America and Western Europe. This Privacy Policy describes how we handle personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable international privacy laws.
Information We Collect
Information You Provide Directly
When you submit an inquiry form, request a quote, or contact us, we collect:
- Full name and job title
- Business email address
- Company name and business address
- Phone number (if voluntarily provided)
- Technical requirements, product specifications, and application details
Information Collected Automatically
When you browse conneclink.com, we may automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent, and referring URLs
- Cookie identifiers and session data
How We Use Your Information
We use the information we collect solely for legitimate B2B business purposes:
Inquiry Processing
To respond to product inquiries, prepare technical quotations, and deliver engineering support within our 4-hour response commitment.
Order Fulfillment
To process purchase orders, coordinate sample shipments, and provide compliance documentation (CE, TÜV, cRUus).
Service Communication
To send transactional updates, order status notifications, and technical follow-ups directly related to your request.
Website Improvement
To analyze site usage patterns, improve content relevance, and optimize the user experience for engineering professionals.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not send unsolicited commercial emails.
Legal Basis for Processing (GDPR)
For individuals in the European Economic Area (EEA) and United Kingdom, we process your personal data under the following lawful bases:
Processing necessary to respond to your inquiry and fulfill any resulting contractual obligations (Art. 6(1)(b) GDPR).
Processing for website analytics, security, and improving our services where our interests do not override your rights (Art. 6(1)(f) GDPR).
Where we rely on consent (e.g., optional marketing communications), you may withdraw it at any time without affecting prior processing (Art. 6(1)(a) GDPR).
Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve conneclink.com. The cookies we use fall into the following categories:
| Type | Purpose | Required |
|---|---|---|
| Essential | Session management, security, and basic site functionality. | Yes |
| Analytics | Aggregated page view and traffic data to improve site content (e.g., Google Analytics). | Optional |
| Preferences | Remembering language and display settings for returning visitors. | Optional |
You can control or disable non-essential cookies through your browser settings or our cookie consent banner. Disabling cookies may affect some website functionality.
Data Sharing & Disclosure
We do not sell or share your personal data with third parties for their own commercial purposes. We may share data only in the following limited circumstances:
-
Manufacturing Partners
ISO 9001 audited production partners in the Yangtze River Delta receive only the technical specifications and business contact information necessary to fulfill your order.
-
Service Providers
Trusted third-party vendors who assist with website hosting, email delivery, and analytics, bound by data processing agreements and prohibited from using your data for independent purposes.
-
Legal Obligations
Where required by applicable law, court order, or regulatory authority, we may disclose personal data to the extent legally compelled.
International Data Transfers
As a company based in China serving customers in North America and the European Union, your personal data may be transferred to and processed in countries outside your jurisdiction, including China.
For transfers of personal data from the EEA or UK to China, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data minimization -- only business contact and technical specification data is transferred
- Encryption in transit and at rest for all personal data
You may request a copy of our transfer safeguards by contacting us at the address below.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
3 yrs
Inquiry & quote records (no resulting order)
7 yrs
Order & transaction records (legal / tax requirements)
13 mo
Analytics cookie data (anonymized after 13 months)
After the applicable retention period, personal data is securely deleted or anonymized. You may request earlier deletion subject to legal retention obligations.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. We honor all valid requests within 30 days.
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restriction
Restrict how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, email us at privacy@conneclink.com. EEA and UK residents also have the right to lodge a complaint with their local supervisory authority (e.g., your national Data Protection Authority).
Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure:
- TLS 1.2+ encryption for all data transmitted between your browser and our servers
- Access controls and role-based permissions for all internal systems handling personal data
- Regular security reviews and vulnerability assessments of our digital infrastructure
- Data minimization practices -- we collect only what is strictly necessary
No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant supervisory authorities as required by applicable law.
Contact Us
For any questions, concerns, or rights requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels. We aim to respond within 2 business days.
Website
conneclink.comPostal Address
Tianlun Industrial Connectivity
Suzhou / Wuxi, Jiangsu, China
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on conneclink.com. Continued use of our site after changes constitutes acceptance of the revised policy.
Current version
v2.0 · Jun 2025© 2025 Tianlun · Agile Connectivity, Tailored for Industry.